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Information in accordance with article 13 and 14 of the General Data Protection Regulation (“GDPR”).
Sustainable consumption requires sustainable business practices. When you use our services, you trust us with your personal information. On this site, we explain how we collect and safeguard your information.
Understand which services this policy covers
In this Privacy Policy, we describe how refurbed and its affiliates handle and protect your information.
In particular, this Privacy Policy applies to you if you are:
Some of our services that you may use are covered by a separate Privacy Policy, and we will let you know if this is the case.
Please understand that this Privacy Policy is meant to inform you about our data processing under data protection laws such as the GDPR. Please make sure to also read our Cookie Policy and our General Terms and Conditions.
Understand which data this policy covers
This Privacy Policy outlines how we process personal information. In short,
personal information is information that is connected to you as an individual.
In the context of you using our services (including the use of our websites or apps) we will typically collect different types of information including your general information (such as your name), contact details (such as your email address), transaction information (such as the goods you purchase over our platform) and usage information (such as how you interact with our services).
Understand who processes your data
When you use our platform to buy refurbished goods, the following entity acts as the data controller:
Refurbed Marketplace GmbH
Jakov-Lind-Straße 7 1020 Vienna Austria
Tel.: +43 1 800 700 12 10
E-Mail: dataprotection@refurbed.com
Website: www.refurbed.com
This means that refurbed Marketplace GmbH determines how and why your information is used.
If you make use of certain other services that refurbed offers, your information may be processed by a different refurbed company, and we will share this information with you appropriately.
Please make sure to read this Privacy Policy and understand that your information may be shared legally with other parties including other refurbed companies and the refurbisher from which you purchase goods through our platform.
When we provide our platform services, we process different types of information, and this information finds its way to us in different ways.
Most of the information we process is information that we have received directly from you.
Data you provide when purchasing on our platform
When you buy goods through our platform from a refurbisher or directly from refurbed, we
collect and generate personal information that we use to process the transaction.
Throughout the check-out process you provide us with the following information :
The processing of payments is handled by our payment service providers; refurbed will not receive your credit card information or similar. You should know that in line with our General Terms and Conditions, we will create a user account for you with the information you provide us with during the check-out process, so that you can view your order details online at a later time, even if you did not complete your purchase.
Data you provide when visiting our website
When you visit a website, you leave a digital footprint. On our website we collect information through website analytics
or other technical means such as cookies and pixels. As a result we receive certain information from you:
The first time you use our website, you will be asked to state your preference regarding cookies. Your choice determines how much additional information (for example visitor behavior data) we will collect and process from you. Please make sure to read our Cookie Policy for more information and understand that certain cookies and analytics do not require your consent.
Data you provide when selling through our Trade-in program
When you sell us your old device or offer to do so, you share information with us that relates to this transaction:
When you exceed a certain threshold of sales through our Trade-in program, we are required by law to collect additional information from you and we will inform you of this appropriately.
Other data you may provide
To assist with your queries, regardless of if you are an existing customer or not, we offer you different ways of getting in
touch with us. You may contact us for many reasons and most of those will include us processing some of your information
as a result. For example:
In the process of providing our services to you, we also sometimes generate additional information that is linked to you. For example, we may
In certain cases, we process information that has been obtained from other trusted sources to update or supplement the information you provide us with. For example, we may receive additional information about you when
We process your information in pursuit of creating a great experience for you when you are using our services. When broken down, parts of your information are processed for different reasons and this impacts how your information is stored, shared and what rights you have.
We process your data to fulfill our contractual obligations towards you
When you use our platform, you are asking us to connect you with our refurbishers to buy more sustainably and
get great prices at the same time or to offer other services to you that we may offer. To provide you these
services, it is necessary for us to process some of your information. This also includes the steps you take
leading up to entering into a contract with us. For example, we have to process some of your personal information when :
We process your data when you have given your explicit consent
We work hard to make your experience on our platform the best it can be. Some of our efforts, for which we may
use your information, are not strictly necessary to your use of our service, so we will ask for your permission
to make sure that you are okay with this. For example, we will, with your permission, process some of your
personal information when:
We process your data when we are required to do so by law
Just like everyone else, we are subject to rules and laws, depending on where we are located, which countries we
operate in and what services we provide. In certain cases, we are under legal obligation to process some of your
information. For example, we will process some of your personal information to comply with:
We process your data when we have a legitimate interest to do so
If we process information that does not qualify for any of the categories described above, we do so on the basis of
our legitimate interest as a company. This helps us improve our service and create a safe and enjoyable experience
for our users. We will only rely on our legitimate interest when we are convinced that this can be reconciled with
your interests, rights or fundamental freedoms (including your right to privacy). For example, we will process some
of your personal information on the basis of our legitimate interests for the purpose of:
Under our refurbed brand, our services are provided to you by a group of companies. We will share information between those companies if they are involved in the services we provide to you.
Beyond refurbed, we share your information only in limited circumstances and only on a legal basis (including our legitimate interests as a company) and under consideration of your privacy expectations.
Understand who we share your data with
As a platform, we connect you with our partners that work towards your purchase of refurbished goods or help us
improving our services and we share some of your information with them. To make an informed decision about how
and where you choose to give out your information, it is important you understand with which categories of
recipients refurbed will share your information:
We may share your information with another party if you allow us to do so.
When we share your information with our partners that provide services for us, these recipients are required to keep your information safe by law and by the contracts we have with them, and only use it for the purposes requested by us or required by law. We are serving customers in multiple markets and countries. Similarly, our partners that provide services for us and our refurbisher that you can purchase products from are located in different countries. As a result, your information may be shared with our partners inside and outside of the European Union.
Understand where your data is transferred to
At refurbed, we are concious of your digital footprint and your privacy expectations, so we select our partners carefully.
Your information is transferred mostly to recipients within the European Union.
Some of our partners may also be located outside of the European Union, and we may transfer your information to them, when providing our services to you. This can include the refurbisher you buy a product from on our platform. When your information is transferred outside of the European Union, this is done on the basis of:
Wherever your data is sent to, refurbed requires its partners to uphold high data security and privacy standards to meet your expectations of privacy.
We will keep your information only as necessary depending on the purpose of our processing (including our legitimate interests as a company), the type of information and the type of data subject (e.g. prospective customer, past purchaser) you are in this context. We will delete all of your personal information when the above is no longer the case. You should understand that this may entail anonymizing or aggregating y our information in a way that the resulting information is no longer connected to you.
It is your right to request deletion of your information. You should understand that in some cases we are obliged to retain information even when you ask us to delete it.
As long as we process your information, your information is safe with us. We will take all necessary measures and precautions to protect your privacy including all appropriate technical safeguards.
When it comes to your information, you are in control. By law, you have rights as a data subject connected to your personal information that we process.
Understand your options
You should know that when you have given us consent to process your information you can also revoke your consent at any time.
You can exercise your rights by contacting our data protection officer directly through dataprotection@refurbed.com or contacting u
s through any of our other channels. You should know that you can also take actions directly in many cases; for example you can
revoke your consent for direct marketing messages through the appropriate link in our e-mails, you can change your personal
information in your user account and you can change your choice with respect to cookies on our Cookie Policy Website.
(Cookies are files on your computer and you can delete them yourself at any time.)
Understand your remedies
We want to make sure that your use of our services is up to your high expectations and we welcome any feedback to this effect. We encourage you to reach out to our data protection officer at dataprotection@refurbed.com or contact us through any of our other channels in which you communicate with us.
It is your right to lodge a complaint with a data protection authority, if you believe we are not fulfilling our data protection obligations.
refurbed is an Austrian company and the responsible data protection authority is the following entity:
Österreichische Datenschutzbehörde (DSB)
Barichgasse 40-42
1030 Wien
Phone: +43 1 52 152-0
E‑Mail: dsb@dsb.gv.at
You should know that you can lodge a complaint at any data protection authority that has jurisdiction where you live and it will be forwarded accordingly. If you have any questions about this, the data protection authorities may offer additional assistance.
In case you have questions or would like to exercise your rights with respect to your data, we encourage you to reach out to us using the information below:
Refurbed Marketplace GmbH
Jakov-Lind-Straße 7 1020 Vienna Austria
Tel.: +43 1 800 700 12 10
email: dataprotection@refurbed.com
We may update this Privacy Policy from time to time to adequately reflect how we process your information. When this happens, we will publish the updated version on our website. We recommend that you revisit this Privacy Policy regularly.
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